Terms & Conditions

Appointments & Training

• 72 hours’ minimum notice is required to reschedule appointments, otherwise, the session is forfeited (emergencies accepted); no refunds.
• There are no refunds for discontinuing a training package, no-shows or cancelling without providing a 72-hour notice.
• The use of aversive training tools is not accepted — no bark collars or choker chains.
• Whilst Working with Woofers makes all effort to work with your dog and their individual circumstances, there are no guarantees of behaviour outcome or change.  Your commitment, patience and consistency in following training advice are key to your success.

Shop Pawture Purchases

• If you are unsatisfied with your purchase, we are happy to exchange your unused / unworn items within 5 days of receipt of the item/s.
• We only accept returns & issue refunds for damaged or defective items. Again a request must be made within 5 days of receiving item/s.
• All additional shipping for return & exchange is at the buyer’s expense.